Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-restoration-service-norfolk-va.ecojohns.com! We prioritize your privacy and are dedicated to safeguarding your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, or products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, services, or websites accessed via links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, your participation involves providing personal information necessary for account creation, service access, and transaction processing.
  2. Visiting Our Websites: When you explore our websites, we may collect certain data as outlined below.
  3. Communication with Us: We communicate with users through various channels like email, phone calls, text messages, and newsletters. Participating in these communications allows us to gather additional personal details.

Personal Data Collection

We collect several types of personal information to enhance your experience and improve our services:

  • Account Information: This includes usernames, passwords, and account settings choices.
  • Payment Details: We securely process payment information for transactions, including credit card numbers, billing addresses, and payment history.
  • Financial Data: We may collect financial records to facilitate invoicing, accounting, or financial analysis.
  • Purchase Details: Information about products or services purchased from us, including quantities, prices, and delivery locations.
  • Mobile Device Identifiers: Unique device IDs or IP addresses for tracking user behavior and preferences.
  • Location Data: We may access your location to provide personalized content or services (with your consent).
  • Feedback and Reviews: User-submitted feedback, ratings, and reviews are valuable for service improvement.
  • Social Media Information: If you choose to connect our services with social media accounts, we may collect data from these platforms.
  • Product Interest: Details about products you view, search for, or purchase on our site.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure log-in sessions.
  • Preference Cookies: They remember your preferences, like language settings or display options.
  • Analytics Cookies: Used to collect aggregate data about site usage for performance optimization.

Users can manage their cookie preferences through our Cookie Manager tool.

Data Retention and Deletion

We adhere to legal requirements and industry best practices for data retention:

  • Personal Data is retained as long as necessary for the purpose it was collected, unless a longer period is required by law or for legitimate business reasons.
  • Once the data’s purpose has been fulfilled, we securely delete or anonymize it to prevent reidentification.

Security Measures

We implement robust security practices to protect your personal information:

  • Employing encryption for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect or solicit personal information from minors.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access and Rectification: You can request access to the data we hold about you and ask for corrections if it’s inaccurate.
  • Erasure and Restriction: In certain circumstances, you can request the deletion of your data or limit its processing.
  • Data Portability: You may be able to obtain your personal data in a structured format for use with another service provider.
  • Objection and Non-Discrimination: You have the right to object to data processing activities and enjoy non-discriminatory treatment.

To exercise these rights, please contact our Data Protection Officer at the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website, and we encourage users to review it periodically.

Contact Information

For any questions, concerns, or data-related requests:

We appreciate your trust in our company. By using our services, you consent to the data practices outlined in this Privacy Policy.